Terms and Conditions/ details of Warranty

Effective Date: 11/14/2024

These Terms and Conditions (“Terms”) govern the extended warranty (“Warranty”) offered by A&E Watches (“the Company”, “we”, “our”, or “us”) for our products. By purchasing a Warranty, you agree to be bound by these Terms. Please read them carefully.

1. Warranty Coverage

Our Warranty covers the following products purchased directly from A&E Watches:

  • 3 – Year Warranty
  • 5 – Year Warranty
  • 10 – Year Warranty

The Warranty covers the workmanship or labor of our repair and servicing, but excludes any parts used in the repair or service. This Warranty does not apply to parts that are replaced or repaired during the service.

2. Warranty Period

  • 3-Year Warranty: Provides coverage for a total of three (3) years from the date of purchase.
  • 5-Year Warranty: Provides coverage for a total of five (5) years from the date of purchase.
  • 10-Year Warranty: Provides coverage for a total of ten (10) years from the date of purchase.

The warranty period is fixed based on the option selected at the time of purchase and is non-transferable.

3. What is Covered

The Warranty covers the following:

  • For our (3) – Three year warranty: One free service or overhaul.
  • For our (5) – Five year warranty: One free service or overhaul.
  • For our (10) – Ten Year warranty: two free service and overhaul.

3a. For all Warranties:

Labor: Labor costs to return the product to working condition.

  • Free Polish: Polishing or buffing out any scratches

The Warranty includes access to certified technicians who will conduct repairs and replacements using original parts. (Excluding gaskets)

4. What is Not Covered

This Warranty does not cover:

  • Damage caused by misuse: Any damage resulting from improper use, accidents, or neglect (e.g., dropping, crushing, or exposure to harsh conditions such as extreme temperatures, water damage, or chemicals).
  • Normal wear and tear: Components subject to normal wear and tear (e.g., straps or glass) are excluded from coverage.
  • Loss or theft: If the product is lost, stolen, or damaged beyond repair, the Warranty will be voided.
  • External cosmetic damage: Dents, or other cosmetic damages not affecting the functionality of the product.

5. Claim Process

To make a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team via [email protected] to report the issue.
  2. Return the Product: Send the product, along with a copy of the original purchase receipt. The product must be returned in its original packaging, if possible.
  3. Inspection: Our technicians will inspect the product to determine if the defect is covered under the terms of the Warranty.

Please note that the Warranty does not cover shipping costs for returns unless otherwise specified.

6. Limitation of Liability

  1. The Company’s liability under this Warranty is limited to correcting defects in the workmanship of the repair or service performed. We will either repair, replace, or correct any defects in the workmanship at our discretion.
  2. The Company is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the watch during the repair process.
  3. The Warranty does not extend to any damage caused by external factors, misuse, or any other cause unrelated to our workmanship.

7. Warranty Transfer

This Warranty is **non-transferable**. Only the original purchaser of the product is eligible for warranty service. Proof of purchase is required for any warranty claim.

8. Cancellation of Warranty**

  • You may cancel the Warranty within [30 days] of purchase for a full refund, provided the product has not been used or damaged.
  • After the initial [30-day] period, the Warranty is non-refundable.

9. Warranty Renewal

At the end of the warranty period, you may be offered an option to purchase an additional extended warranty or service plan, depending on the product and terms available at that time.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of California and the United states of America, without regard to conflict of law principles. Any disputes arising from or related to this Warranty shall be resolved through binding arbitration in San Francisco, California.

11. Modification of Terms

The Company reserves the right to modify these Terms at any time. Any changes will be posted on our website, and the updated Terms will apply to any future warranty claims.

12. Contact Information

If you have any questions or need assistance, please contact our customer service team:

By purchasing this warranty, you acknowledge that you have read, understood, and agree to these Terms and Conditions.