Shipping Policy
A&E Watches ships every used Rolex fully insured for its full purchase value,
with an adult signature required at delivery. Shipping within the United States is free.
Delivery
– USA: free, fully insured, signature required, UPS or FedEx
– International: $150 flat, priority courier, wire transfer only
– Ships within 2 to 5 business days, after inspection
– No P.O. Box, APO or FPO addresses
Avi Dayan, founder and owner of A&E Watches, at the store on Brannan Street, San Francisco.
Before your watch ships
Every watch is inspected by an A&E Watches watchmaker before it leaves the store, and the watch does not ship until it passes. The inspection covers:
– Timekeeping, measured on a timegrapher
– Water resistance, pressure tested
– Movement, checked and photographed
– Case, crystal, bezel and crown
– Bracelet and clasp, checked and cleaned
This is why orders ship within 2 to 5 business days of purchase rather than the same day, and it is the same inspection that stands behind the 5-year warranty on every watch.
Orders paid by personal check ship 7 to 10 business days after the check clears.
What arrives in the box
– The watch, in its Rolex box
– Original Rolex paperwork, where the watch came with it (not every used watch does; the listing says which)
– The A&E Watches 5-year warranty card, which includes full service
– A written appraisal
Domestic shipping (USA)
Orders ship by UPS to residential addresses and by FedEx to business addresses, at no charge.
Neither carrier delivers to P.O. Boxes, APO or FPO addresses, so please use a street address.
International shipping
A&E Watches ships worldwide by priority courier for a flat $150. International orders are paid by wire transfer only; buyers in the United States can also pay over time through Affirm financing. Customs duties and import taxes are charged by the destination country and are the buyer’s responsibility. They are not included in the price or the shipping fee.
Insurance and delivery
Every package is insured for the full purchase amount and requires a signature. If a package is lost or damaged in transit, contact A&E Watches within 48 hours of the expected delivery date. A&E Watches handles the carrier claim itself and, once the carrier confirms the loss, ships a replacement or issues a full refund. The buyer is never left to chase the carrier or absorb a loss on an insured shipment.
Returns
Returns must be postmarked within 3 calendar days of delivery and shipped fully insured. Return shipping and any applicable fees are paid by the buyer. Full terms, including exchanges and exclusions, are on the Return Policy page.
What customers say about delivery
"When the box arrived the presentation of my Rolex was more than I expected. I was completely satisfied with my investment."
"I sent in both watches via prepaid return shipping that they of course arranged. As promised, both issues with my new Rolex were resolved."
"I got far more than a beautiful dial when my watch came back. They did not even charge me for return shipping."
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Talk to a person
The store at 888 Brannan Street, Suite 161, San Francisco is staffed weekdays 10:00 to 4:30, and someone answers the phone on Sundays. Call 415.437.3262 or send a message.
