Reviews
Google Reviews
Liset SanchezTrustindex verifies that the original source of the review is Google. I decided on a ladies Rolex datejust 18kt gold and stainless steel jubilee bracelet, I love my watch and the employees are wonderful!! A&E is one of the nicest authorized Rolex dealers in northern Ca.Luke deWildeTrustindex verifies that the original source of the review is Google. They kindly removed a couple of links from my non-Rolex watch for free in minutes. If I was in the market for a Rolex, I’d start here.Kamu MartinTrustindex verifies that the original source of the review is Google. I always look for watch stores while traveling. A&E watches lived up to the hype. Very friendly and knowledgeable. The prices were great and they gave me a good trade in value on another watch. Building is secure and made for a great shopping experience. I will be seeing them again.tony gidareTrustindex verifies that the original source of the review is Google. Took me and my wife's watch to upgrade bezel on our watches. Great people and great service. A++++Sam LeeTrustindex verifies that the original source of the review is Google. A&E watches did an amazing job polishing up my Rolex datejust. Very good customer service. Ask for Avi. They also have Rolex watches for sale here alsoGerald ElovitzTrustindex verifies that the original source of the review is Google. These amazing people care about watches and their customers. I sent my Rolex Daytona to them as they offered to install a colored dial I had bought from them on-line. During the installation they discovered problems with my watch and owner Avi spent weeks searching his inventory for hard-to-find parts during his trips to Israel as well as in San Francisco. Tzipi, of A&E Repairs, kept me informed every step of the way of the repair department's superhuman efforts to restore my watch to like-new condition. The cost was beyond reasonable, as Avi donated many parts from their huge stock and they did not charge for labor at all. I got far more than a beautiful dial when my watch came back. They did not even charge me for return shipping. I was in big trouble not knowing where to turn until they stepped up and offered their help, ultimately fixing my problems that came from "other" dealers. They're the best, and worthy of the trust we put in dealers and repair departments. JerryCliff ClarkTrustindex verifies that the original source of the review is Google. Two months ago I found this dealer online. After finding my perfect Rolex Submariner w/Serti dial, I phoned A&E with a few questions. I spoke with Inbar. She was knowledgeable and very patient. I’m sure she routinely gets asked the same questions. Let’s face it, it’s tough buying a luxury watch sight unseen. I narrowed my choice to two watches. She sent videos of both. I decided on one and spoke with her again to finalize price and payment details. They received the funds today and she quickly agreed to have the watch shipped today. Excellent customer service so far from start to hopefully unboxing. I’ll keep you posted! 😊 I’m beyond thrilled. So my watch arrived and it was gorgeous but unfortunately I found two cosmetic issues. First, there was a dent in one of the gold links in the backside of the watch. Second, the date seemed to be blocked by the gold frame. I noticed that the first digit of two digit dates were cut off. I spoke with Avi and he acknowledged my concerns and assured me that he would make it right. I asked him if he could service another watch and to let me know the cost. So I sent in both watches via prepaid return shipping that they of course arranged. As promised, both issues with my new Rolex were resolved and Avi did a complimentary service on my Ebel! Seriously terrific customer service!Fadi FawazTrustindex verifies that the original source of the review is Google. Inbar is the best. I been buying from her for 7 years now and she always takes care of me and my family. I’ll never buy a Rolex or any other watch from anyone else.Ayinde AhmadTrustindex verifies that the original source of the review is Google. I have purchased a watch years ago from A&E they maintain great customer service and communication. I have had services and repairs done on my watches and they always are very helpful through the process. Tzipi has been great as well as the other staff always a pleasure to work with.Google rating score: 4.7 of 5, based on 84 reviews
Yelp Reviews
Ted M.Verified Great service. After scouring eBay for an old Tudor Submariner, I had it serviced and refinished here. Tzipi was super helpful, and she helped source a hard-to-find part, which they were only able to find in the aftermarket. I would definetly come back here.Anthony S.Verified I went to this place to get my watch sized so I could start wearing it and wow they were super friendly. They were selling Rolex watches and other high end ones but did not appear to judge me at all when I asked them to size a non high end watch which was great. Took them about 15mins and the charge was only $10, cheaper than I thought. I was offered water/coffee as well which was nice. When I'm ready for a high end watch I can look here but for now this is going to be my go to for watch related issues.Connor H.Verified Avi was very kind as I walked in. He provided me some espresso and chocolate while I waited for my watch repair. I will definitely be coming back. Took about 10 mins!Cesar O.Verified excellent service called looking for a Rolex ask a lot of questions. A&E watches answer all my questions fast and on point. very warming environment friendly staff. I would recommend this place for anyone looking for a Rolex. I will definitely be back to buy another Rolex .Lea F.Verified Tzipzi and her team are great to work with, but you just have to be patient as the process and sourcing for repairs can be take awhile. I'm so thankful for their hard work and diligence in helping fix my watch Let me tell you my story - I inherited my mom's Rolex Oyster Perpetual watch when she passed away in 2014. She wore it almost daily and the elegant yet simple style spoke so much of her. Anyway, It wasn't functioning for years. I tried to get estimates at a billion places and they either made me nervous that they would further damage the Rolex, or refused to service because the parts would be hard to find, or said it was an older model and not willing to try. I mean, I travelled abroad, tried several Rolex stores and repair shops and still felt dubious. Finally, I remembered A&E and I figured their long tenure and reputation would be worth trying. Besides, my family purchased from them before and had great experiences. So this July, my husband and I took the watch in, explained the extra sentimentality of it, and asked for a quote. A week later, Tzipzi called that it may take some time, but that they were willing to try sourcing the parts from Europe. I figured after all these years, they seemed to be the most willing and honest with their work so I took the risk. They also understood the sentimentality of it and offered to do their best... ...About 3 and 1/2 months later, after many follow ups in between, Tzipzi called with such excitement that they finally found the missing part and were able to get it to work! She even did a trial run over a few days to make sure there were no issues. It was a HUGE relief to hear from her! It may have just been a repair, but to me it felt like reviving a huge memory of my mom. I was going through a tough time at work and this felt like a message of hope......and a reminder to keep searching for the right place ; to keep trusting others and also to know one's worth. What some considered a broken old watch, was revived into a beautiful priceless keepsake. My mom always said "If the path gets dark, someone will always be sent to guide you". Without their knowing it, Tzipzi and her team gave me so much more than restoring the watch. They gave me hope and a priceless memory. Thank you so much A&E Team, I sincerely pray for small businesses like yours to keep thriving and keep inspiring :)Gerald E.Verified These amazing people care about watches and their customers. I sent my Rolex Daytona to them as they offered to install a colored dial I had bought from them on-line. During the installation they discovered problems with my watch and owner Avi spent weeks searching his inventory for hard-to-find parts during his trips to Israel as well as in San Francisco. Tzipi, of A&E Repairs, kept me informed every step of the way of the repair department's superhuman efforts to restore my watch to like-new condition. The cost was beyond reasonable, as Avi donated many parts from their huge stock and they did not charge for labor at all. I got far more than a beautiful dial when my watch came back. They did not even charge me for return shipping. I was in big trouble not knowing where to turn until they stepped up and offered their help, ultimately fixing my problems that came from "other" dealers. They're the best, and worthy of the trust we put in dealers and repair departments. JerryCathy S.Verified Thank you A&E for your fantastic customer service. Our family has bought many watches from A&E over the years and they not only provide high quality Rolex and Cartier products at time of purchase, they provide continued fast and reliable service for repair or battery replacement as needed. They stand by their products and are always available to assist with service needs. They make the process of buying, maintaining or upgrading your watch needs really seamless and easy. We highly recommend!!Ayinde A.Verified I have purchased a watch years ago from A&E they maintain great customer service and communication. I have had services and repairs done on my watches and they always are very helpful through the process. Tzipi has been great as well as the other staff always a pleasure to work with.Allen C.Verified I brought my Rolex in to get it appraised and to have some proof of authenticity (I lost my certificate and box for the watch). They were so nice and welcoming. I had my toddler with me and they were very kind to offer us refreshments while waiting for the watch to get inspected. The entire process was only about 20-30min. While waiting, it was very tempting while looking around at their beautiful inventory of Rolex watches. They provided me with an appraisal as well as a letter from the owner stating the authenticity of the watch. I highly recommend them if you are looking for a Rolex watch as they are very knowledgeable! I will definitely be back here for my next watch.Yelp rating score: 4.4 of 5, based on 130 reviews
